While researchers should report data objectively, that doesn't mean they can't provide recommendations that enable a team to move forward. It's dated for researchers to remain on the sideline delivering reports and making presentations as their deliverable.
If you're trying to create a new product or experience that doesn't exist yet, you'll want to know what's causing people to not be able to do what they want with the tools they currently have. That way, you can design for an entirely new experience or product that helps them get the job done.
When you're doing research, it's difficult to realize what you're really producing. And it's also difficult for people not in your team to really put a value on what you're actually doing. Here's a way to look at the value design researchers have at an organization.